FAQs

 

Frequently Asked / Questions (FAQ)

🐾 Do you offer free shipping?

Yes! We offer free U.S. shipping on all orders.

🐾 How long will my order take to arrive?

Most orders arrive within 7–15 business days, depending on the item. You’ll receive tracking information once your order ships.

🐾 Can I return or exchange my order?

Yes — if you’re not in love with your purchase, you can request a return within 14 days of delivery. Please check our [Refund Policy] for details.

🐾 What if my item arrives damaged or incorrect?

No worries — just send us a photo within 48 hours of delivery at support@aluracollection.com and we’ll send a replacement or issue a refund.

🐾 Do you ship internationally?

Right now, we only ship within the United States.

🐾 I don’t see what I’m looking for — can you get it?

Possibly! ✨ If there’s something you’d love to see in our store, email us at support@aluracollection.com and we’ll try to source it for you.